The Rise and Fall of Customer Service

I was ready to seize the day. My mission: To stop procrastinating and start checking tasks off my never-ending to-do list.

Task #1: Pull Christmas lights down

I'm kidding but my inability to make things happen lately leaves me with a car full of store returns, clothes to have cleaned and projects to complete. In order to prioritize, I combed through the endless errands and focused on those that are really important -- like replacing the two front tires on my car. "Easy enough," I thought. (I should have known considering this post I wrote in 2009)